Services

Medication Adherence Support

Helping you take the right meds, the right way, every day

Inconsistent medication use is one of the biggest causes of poor treatment outcomes, and at CustomPlus Pharmacy, we’re here to change that. Our Medication Adherence Program is designed to help you stay on track with your prescriptions through refill synchronization, reminder tools, and one-on-one pharmacist follow-up.

Whether you’re managing a chronic condition or multiple medications, we help simplify the process, so you never miss a dose, run out unexpectedly, or take the wrong medication.

How We Help You Stay on Track

Real support, not just pill bottles

Our approach to medication adherence is personal and proactive:

Refill synchronization: We align all your prescriptions to be refilled on the same day.
Blister packaging or labeled planners: Available upon request to organize your daily doses.
Automated reminders via our app, calls, or texts.
Private consultations to review your medications, side effects, and timing.
Delivery + adherence: We bring your meds and check in if needed.

We make sure your medications work for you, not against your schedule.

Frequently Asked Questions

It means taking your medications exactly as prescribed, the right dose, at the right time. Poor adherence can lead to treatment failure or hospital visits.

We offer synchronized refills, med packaging, refill reminders, and pharmacist follow-up to make managing your meds simpler and more reliable.

Yes! Through medication synchronization, we align your prescriptions so they’re ready for pickup or delivery on the same day each month.

Absolutely. We can prepare blister packs or labeled planners to help you take the right dose at the right time, especially helpful for seniors or caregivers.

Just call or visit the pharmacy, or ask us during your next prescription pickup. We'll walk through your current medications, talk about which tools (sync, packaging, reminders, delivery) make sense for you, and get everything set up.

Frequently asked questions

We understand that you may have questions. Below are some of the most common inquiries we receive. If you need further assistance, reach out!

At CustomPlus Pharmacy, what sets us apart is the way we combine a full range of pharmacy services, including custom compounding, with a level of personal care that's hard to find at a large chain. When you call us, there's no automated menu or IVR, you're connected directly to a real team member who's ready to help. Whether it's medication packaging, delivery, prior authorizations, or just a quick question, we make sure your care feels human, not robotic.
Yes, we do! We offer prescription delivery to homes and offices across West Lafayette and the surrounding area. Give us a call and we'll confirm delivery to your address and go over the details with you.
Absolutely. Transferring your prescriptions is quick and easy. Just give us a call or stop by, and we'll contact your current pharmacy to handle the rest, no paperwork needed on your part.
We work with most major insurance plans, including:
- Express Scripts
- CVS Caremark
- OptumRx (UnitedHealthcare)
- Humana Pharmacy Solutions
- Prime Therapeutics (Blue Cross Blue Shield)
- MedImpact
- Aetna Pharmacy Management
- Magellan Rx Management
- Cigna Pharmacy Management
- EnvisionRx (Elixir)
- Anthem Pharmacy Solutions
- Navitus Health Solutions
- SilverScript (Aetna Medicare)
Coverage and network status can change from plan to plan. If you don't see your provider listed, or you'd like us to confirm your benefits before you transfer, contact us and we'll check your coverage for you.

Need more help?

Feeling inquisitive? Read our FAQs or contact our team.

Patient Reviews

What Our Patients Say

Real words from the West Lafayette families who trust us with their prescriptions. Reviews are published as written by our patients; individual experiences vary.

5.0out of 5

AC
Andrew C.
“Outstanding customer service. David Norris in particular has been just excellent overall. He put in a lot of effort to figure out some impressively complex billing procedures and his efforts helped me save a good amount of $.”
TK
Timothy K.
“A great local pharmacy that actually has good prices for those of us with Purdue insurance. Their website makes it easy to renew prescriptions, the staff are friendly, and they offer vaccinations too.”
B
Brian
“You're not treated with over prices or over looked like many other pharmacies plus they do their best to help you out and get things refilled on time if you forget”
NM
Niki M.
“I've been going to Custom Plus for almost 8-9 years & I absolutely love them. David Norris is the go-to man. He is always friendly, helpful & understanding, even when they are super busy. I very much appreciate David & his team for all they do for me. And I will always go to the place that calls you by name when you walk in. Only downside-wish they were open a little later during the evenings.”
BL
Benjamin L.
“I think this is the best of the pharmacies in the West Lafayette / Lafayete area. They are fast (I never have to wait long for my meds) and the staff are always pleasant and professional.”
BB
Bryan B.
“They r very friendly and care for u like a family and there delivery people r very nice to and they work with u and get u what u need they r not about the money about helping us thank u guys”
D
Dani
“Wonderful people, the longest I've ever had to wait on a prescription was 15 minutes, tops. I switched to Custom Plus because i was tired of waiting 6 hours at cvs for my scripts. I love the people that work here, they are always kind and friendly. I enjoy looking around at their products as well. You won't be disappointed if you make the switch to Custom Plus. I've been with them for a few years now and I can't tell you one negative thing/experience.”
VS
Vanessa S.
“Everyone is very knowledgeable and friendly. Quick and reliable.”
GM
Gigi M.
“I love this pharmacy. The guys and gals are amazing and so friendly. I've never had a problem getting my prescriptions. They're always right on. 👍”
WMF
Wabash Mountain F.
“This is an amazing small pharmacy, with good people with great attitudes and great service. They went out of their way to help transfer and fill a scheduled drug prescription that I'm required to get before I go from Lafayette to my hip replacement surgery in Carmel *very* early Wednesday morning, and my regular pharmacy short notice OUT OF STOCKed me less than 36 hours before I'm leaving. Thankful and CustomPlus is going to become my regular Pharmacy after this.”
KP
Kelsey P.
“There is NO pharmacy as good as this one. We have used CVS and other local larger pharmacies and they are bar none to Custom Plus. We love that it is family owned so it's a much more friendly vibe. Instead of waiting hours and hours or even days for our medicine, they always have it shortly after it's ordered or are communicating clearly the progress to us. The pharmacists are well trained and extremely helpful and knowledgeable. David is the BEST pharmacist and his staff are exceptional.”
JC
Jennifer C.
“Custom Plus Pharmacy is truly unique! It's the only place around where I can get customized compounds, and at reasonable prices, too. The staff is incredibly knowledgeable and friendly, as well. I can't recommend them enough.”
LK
Linda K.
“I can't say enough positive things about Custom Plus. I was having my prescriptions filled for years at Payless. I have so many medical issues I was having to make multiple trips to Payless and they stopped having the drive up available. Custom Plus was able to put all my medications in a disk pack for me so I no longer have to put them in my plastic pill dispenser. I was so impressed by the smooth transition from Payless to Custom Plus. Custom Plus did everything for me. They take care of billing my insurance and I just pay my copay seamlessly. They deliver my med pack to my home along with any extra medications I may need due to an unexpected illness outside my normal med pack. If I could give them ten stars I would. Thank you so much Custom Plus Pharmacy for giving me such a peace of mind. I might add their delivery people are very nice and that has also impressed me!”
KD
Kristian D.
“I've been using this pharmacy for about 8 months. They always have my medicine in stock. Customer service is great. They get ya in n out quickly. Highly recommend!!”
LC
Lora C.
“Very accommodating and great service!”
EJ
Emily J.
“Today was my first trip to this pharmacy and was blown away by how amazing the whole staff was. I had questions about a supplement and the pharmacist came out and spoke to me in great length about what was best and how to take it correctly for my needs. I will be moving all of my prescriptions over to this pharmacy. Personal touch is superb.”

AC
Andrew C.
“Outstanding customer service. David Norris in particular has been just excellent overall. He put in a lot of effort to figure out some impressively complex billing procedures and his efforts helped me save a good amount of $.”
TK
Timothy K.
“A great local pharmacy that actually has good prices for those of us with Purdue insurance. Their website makes it easy to renew prescriptions, the staff are friendly, and they offer vaccinations too.”
B
Brian
“You're not treated with over prices or over looked like many other pharmacies plus they do their best to help you out and get things refilled on time if you forget”
NM
Niki M.
“I've been going to Custom Plus for almost 8-9 years & I absolutely love them. David Norris is the go-to man. He is always friendly, helpful & understanding, even when they are super busy. I very much appreciate David & his team for all they do for me. And I will always go to the place that calls you by name when you walk in. Only downside-wish they were open a little later during the evenings.”
BL
Benjamin L.
“I think this is the best of the pharmacies in the West Lafayette / Lafayete area. They are fast (I never have to wait long for my meds) and the staff are always pleasant and professional.”
BB
Bryan B.
“They r very friendly and care for u like a family and there delivery people r very nice to and they work with u and get u what u need they r not about the money about helping us thank u guys”
D
Dani
“Wonderful people, the longest I've ever had to wait on a prescription was 15 minutes, tops. I switched to Custom Plus because i was tired of waiting 6 hours at cvs for my scripts. I love the people that work here, they are always kind and friendly. I enjoy looking around at their products as well. You won't be disappointed if you make the switch to Custom Plus. I've been with them for a few years now and I can't tell you one negative thing/experience.”
VS
Vanessa S.
“Everyone is very knowledgeable and friendly. Quick and reliable.”
GM
Gigi M.
“I love this pharmacy. The guys and gals are amazing and so friendly. I've never had a problem getting my prescriptions. They're always right on. 👍”
WMF
Wabash Mountain F.
“This is an amazing small pharmacy, with good people with great attitudes and great service. They went out of their way to help transfer and fill a scheduled drug prescription that I'm required to get before I go from Lafayette to my hip replacement surgery in Carmel *very* early Wednesday morning, and my regular pharmacy short notice OUT OF STOCKed me less than 36 hours before I'm leaving. Thankful and CustomPlus is going to become my regular Pharmacy after this.”
KP
Kelsey P.
“There is NO pharmacy as good as this one. We have used CVS and other local larger pharmacies and they are bar none to Custom Plus. We love that it is family owned so it's a much more friendly vibe. Instead of waiting hours and hours or even days for our medicine, they always have it shortly after it's ordered or are communicating clearly the progress to us. The pharmacists are well trained and extremely helpful and knowledgeable. David is the BEST pharmacist and his staff are exceptional.”
JC
Jennifer C.
“Custom Plus Pharmacy is truly unique! It's the only place around where I can get customized compounds, and at reasonable prices, too. The staff is incredibly knowledgeable and friendly, as well. I can't recommend them enough.”
LK
Linda K.
“I can't say enough positive things about Custom Plus. I was having my prescriptions filled for years at Payless. I have so many medical issues I was having to make multiple trips to Payless and they stopped having the drive up available. Custom Plus was able to put all my medications in a disk pack for me so I no longer have to put them in my plastic pill dispenser. I was so impressed by the smooth transition from Payless to Custom Plus. Custom Plus did everything for me. They take care of billing my insurance and I just pay my copay seamlessly. They deliver my med pack to my home along with any extra medications I may need due to an unexpected illness outside my normal med pack. If I could give them ten stars I would. Thank you so much Custom Plus Pharmacy for giving me such a peace of mind. I might add their delivery people are very nice and that has also impressed me!”
KD
Kristian D.
“I've been using this pharmacy for about 8 months. They always have my medicine in stock. Customer service is great. They get ya in n out quickly. Highly recommend!!”
LC
Lora C.
“Very accommodating and great service!”
EJ
Emily J.
“Today was my first trip to this pharmacy and was blown away by how amazing the whole staff was. I had questions about a supplement and the pharmacist came out and spoke to me in great length about what was best and how to take it correctly for my needs. I will be moving all of my prescriptions over to this pharmacy. Personal touch is superb.”

AC
Andrew C.
“Outstanding customer service. David Norris in particular has been just excellent overall. He put in a lot of effort to figure out some impressively complex billing procedures and his efforts helped me save a good amount of $.”
TK
Timothy K.
“A great local pharmacy that actually has good prices for those of us with Purdue insurance. Their website makes it easy to renew prescriptions, the staff are friendly, and they offer vaccinations too.”
B
Brian
“You're not treated with over prices or over looked like many other pharmacies plus they do their best to help you out and get things refilled on time if you forget”
NM
Niki M.
“I've been going to Custom Plus for almost 8-9 years & I absolutely love them. David Norris is the go-to man. He is always friendly, helpful & understanding, even when they are super busy. I very much appreciate David & his team for all they do for me. And I will always go to the place that calls you by name when you walk in. Only downside-wish they were open a little later during the evenings.”
BL
Benjamin L.
“I think this is the best of the pharmacies in the West Lafayette / Lafayete area. They are fast (I never have to wait long for my meds) and the staff are always pleasant and professional.”
BB
Bryan B.
“They r very friendly and care for u like a family and there delivery people r very nice to and they work with u and get u what u need they r not about the money about helping us thank u guys”
D
Dani
“Wonderful people, the longest I've ever had to wait on a prescription was 15 minutes, tops. I switched to Custom Plus because i was tired of waiting 6 hours at cvs for my scripts. I love the people that work here, they are always kind and friendly. I enjoy looking around at their products as well. You won't be disappointed if you make the switch to Custom Plus. I've been with them for a few years now and I can't tell you one negative thing/experience.”
VS
Vanessa S.
“Everyone is very knowledgeable and friendly. Quick and reliable.”
GM
Gigi M.
“I love this pharmacy. The guys and gals are amazing and so friendly. I've never had a problem getting my prescriptions. They're always right on. 👍”
WMF
Wabash Mountain F.
“This is an amazing small pharmacy, with good people with great attitudes and great service. They went out of their way to help transfer and fill a scheduled drug prescription that I'm required to get before I go from Lafayette to my hip replacement surgery in Carmel *very* early Wednesday morning, and my regular pharmacy short notice OUT OF STOCKed me less than 36 hours before I'm leaving. Thankful and CustomPlus is going to become my regular Pharmacy after this.”
KP
Kelsey P.
“There is NO pharmacy as good as this one. We have used CVS and other local larger pharmacies and they are bar none to Custom Plus. We love that it is family owned so it's a much more friendly vibe. Instead of waiting hours and hours or even days for our medicine, they always have it shortly after it's ordered or are communicating clearly the progress to us. The pharmacists are well trained and extremely helpful and knowledgeable. David is the BEST pharmacist and his staff are exceptional.”
JC
Jennifer C.
“Custom Plus Pharmacy is truly unique! It's the only place around where I can get customized compounds, and at reasonable prices, too. The staff is incredibly knowledgeable and friendly, as well. I can't recommend them enough.”
LK
Linda K.
“I can't say enough positive things about Custom Plus. I was having my prescriptions filled for years at Payless. I have so many medical issues I was having to make multiple trips to Payless and they stopped having the drive up available. Custom Plus was able to put all my medications in a disk pack for me so I no longer have to put them in my plastic pill dispenser. I was so impressed by the smooth transition from Payless to Custom Plus. Custom Plus did everything for me. They take care of billing my insurance and I just pay my copay seamlessly. They deliver my med pack to my home along with any extra medications I may need due to an unexpected illness outside my normal med pack. If I could give them ten stars I would. Thank you so much Custom Plus Pharmacy for giving me such a peace of mind. I might add their delivery people are very nice and that has also impressed me!”
KD
Kristian D.
“I've been using this pharmacy for about 8 months. They always have my medicine in stock. Customer service is great. They get ya in n out quickly. Highly recommend!!”
LC
Lora C.
“Very accommodating and great service!”
EJ
Emily J.
“Today was my first trip to this pharmacy and was blown away by how amazing the whole staff was. I had questions about a supplement and the pharmacist came out and spoke to me in great length about what was best and how to take it correctly for my needs. I will be moving all of my prescriptions over to this pharmacy. Personal touch is superb.”

Request A Callback

Have a question or need assistance? Request a callback, and one of our friendly team members will reach out to you as soon.

Services

Medication Adherence Support

Helping you take the right meds, the right way, every day

How We Help You Stay on Track

Real support, not just pill bottles

What is medication adherence? And why is it important?

How does CustomPlus Pharmacy help me adhere to medication?

Can I get all my medications refilled at the same time?

Do you offer special packaging or pill organizers?

How do I get started or ask about signing up?

Frequently asked questions

Need more help?

What Our Patients Say

Request A Callback

Medication Adherence Support

Helping you take the right meds, the right way, every day

How We Help You Stay on Track

Real support, not just pill bottles

What is medication adherence? And why is it important?

How does CustomPlus Pharmacy help me adhere to medication?

Can I get all my medications refilled at the same time?

Do you offer special packaging or pill organizers?

How do I get started or ask about signing up?

Frequently asked questions

Need more help?

What Our Patients Say

Request A Callback